Last updated: June 16, 2025
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking from fireflytourbali.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically-collected information as “Device Information.”
Additionally, when you make a booking or attempt to make a booking through the Site, we collect certain information from you, including your name, email address, phone number, and booking details. We refer to this information as “Booking Information.” We use trusted third-party payment processors like PayPal to handle payment transactions, and we do not store your full credit card information on our servers.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Booking Information.
How Do We Use Your Personal Information?
We use the Booking Information that we collect generally to fulfill any tours booked through the Site (including processing your payment information and providing you with booking confirmations). Additionally, we use this Booking Information to:
- Communicate with you;
- Screen our bookings for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
Promotional Materials
We may occasionally take photographs or videos during our tours. These images or videos may be used in our promotional materials, including on our website and social media channels. Your participation in a tour implies consent to be included in such materials. If you do not wish for your image to be used, please inform your guide at the beginning of the tour.
Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example, we use PayPal to process payments—you can read more about how PayPal uses your Personal Information on their respective privacy policy page.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Data Retention
When you place a booking through the Site, we will maintain your Booking Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at fireflytourbali@gmail.com.